Our technical support hours are 9:00 AM to 6:00 PM, Monday to Friday. Please leave a detailed voice message and we will return your call.

We will not return calls between 9:00 PM and 9:00 AM unless you specifically request that we do. The tech support phone number is 250-361-4410.

• Internet Software
  This page provides links to the some of the more popular Internet software.

The following is a series of questions that many of our clients ask about the Internet and Internet software. If you have information that you would like to see added here, please send us a note at support@horizon.bc.ca

Frequently asked questions at Horizon Net (to be revised)

• How do I download the latest internet browsers? FAQS
  

  There are many different internet browsers out there, but the most frequently used are Mozilla's Firefox, Google's Chrome, and Microsoft's Internet Explorer (part of Windows). Click on the one you would like. It will bring you straight to their download page and just follow their instructions.

• What is a FAQ? FAQS

  FAQ stands for frequently asked questions. This contains a summary of information that people may ask on a particular subject or topic. In fact, this document is considered to be an FAQ.

• My Password for Email no longer works FAQS

  The first thing to do is make sure that your capslock key is not on. Next check to see if you really are checking for your e-mail in your mail reader configuration, not someone elses'. Case is important on both your password and on the userID portion of your e-mail address. In other words, when checking mail, SUPPORT@horizon.bc.ca is not the same as support@horizon.bc.ca. If your payments with us are not up to date, your account may be disabled. If you think this is the case, please call the office at 361-4410 during office hours.